Customer Service Technician in Princeton, NJ

Description: 

• Customer Service Techs will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems; provides critical account support where required; handles high volume of critical, high risk accounts in addition to other routine requests.
• Applies knowledge and creativity to recognize cause and effect conclusions.
• Integrates corporate wide and marketing specific strategies and objectives in day to day operations.
• Handles customer phone calls related to products; analyzes problems and directs customers in troubleshooting activities; tests success of troubleshooting and diagnoses the probably cause; systematically eliminates alternatives; provides troubleshooting solutions and training as appropriate.
• Documents product complaints and inquiries within established guidelines.
• Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability; Performs work in accordance with defined methods and procedures. High school diploma is required.
• Certificate or Associates in Life Sciences, Medical Technology, Engineering, IT, or related fields is preferred.
• 2 years of lab or nursing or med tech or related medical technical experience, OR 2 years of hardware, software, and networking technical support is required.

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
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