Customer Service Representative in Duluth, GA

Respond to inbound calls on the FRONTLINE® (FL) Brand Products  and ™SATISFACTION PLUS GUARANTEE Program toll free numbers.

• Own a customer complaint until it is resolved.  Do everything possible within guidelines and protocols to expeditiously rectify complaints in a manner satisfactory.
• Adhere to the chain-of-command to confirm information pertaining to product, case and/or call handling and claim management.
• Request all necessary documentation to effectively determine eligibility for guarantee  or PQC compensation per established SOPs.
• Effectively troubleshoot and solution flea and tick concerns reported by callers.  
• Demonstrate strong technical knowledge and  understanding of:  flea and tick life cycles, flea/tick environmental impact, Flea/tick products and  guarantee programs. 
• Provide accurate information regarding flea/tick products, guarantee programs and protocols to external and internal customers. 
• Provide a remarkable customer experience for every caller. 
• Utilize excellent communication, organizational, multi-tasking and problem solving skills to satisfy the needs of our customers. 
• Investigate all general inquiries and complaints thoroughly by asking appropriate questions to determine the true nature of the event being reported. 
• Initiate and process claims for product guarantees and Product Quality Complaint (PQCs) according to established SOPs. 
• Create and update cases accurately  in VTS software applications  per set protocols and guidelines. 
• Consistently demonstrate good judgment to effectively manage calls, cases and claims.   
• Keep Manager informed of any suspicious calls, trends, potential threats and opportunities facing the department, the Enterprises and the Organizations.  Utilize good judgment to verify caller’s identity in order to determine which information can legally be provided and to clarify which calls should be handled by ourCorporate Communicationsdepartmen

Required:

Strong customer service experience. 

At least 6 months experience as a vet technician.

Enthusiasm to service the customer  via telephone.

Excellent verbal communication skills to include a friendly, upbeat , approachable and outgoing personality.

Organized, adaptable, and analytical.

Ability to adhere to established protocols.

Proficient computer skills (Outlook, Microsoft Word and Excel)

Ability to work rotating shifts between the hours of 8:00AM and 8:00PM (till 7:00 PM during winter hours).  Shifts are: 

• A shift:  7:45AM till 4:45PM
• B shift:  9:00AM till 6:00PM
• C shift:  11:00AM till 8:00PM

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
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