CUSTOMER SERVICE REPRESENTATIVE II in Atlanta, GA

**This position will get a laptop** Customer Logistics and Supply Chain Specialist Pay Rate: $25/hr bill rate: $33/hr Location: shift: normal business hours The Customer Logistics and Supply Chain Specialist will research, influence and resolve issues for our Customers and Business partners using NAOU order management system & tools based on our established service level agreements. This role is responsible for providing dedicated support for our Bottler and Business partners by processing orders and inquiries within the Supply Chain Customer Operations (SCCO) organization. • Point of contact for our customers across Business units Partner with internal stakeholders to address customer satisfaction needs. • Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries) • Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need • Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates • Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates • Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures Types of additional activities managed • Expedited Orders • Order Change Requests • Customer Pick Up • Transportation Issues • Dock Cuts • Ship Withs • General Product Information • Plant Redirects • Over, short and damaged process • Transportation Method Change • Duplicate, missing, or incorrect orders

About Rangam:

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
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