Network Administrator in Baltimore, MD

Candidate to work in the IT Operations Center. Duties include working with other analysts within the IT organization and triaging network, server, and application issues to ensure remediation and/or escalation. This analyst will have responsibility for maintaining the reliability of Company’s environment utilizing HP Open view’s Management suite of products.

Primary Job Duties:

• Primary responsibility is monitoring the availability of company’s IT Data Network and Server environment.
• Responsibilities include monitoring, correlating multiple alerts, and escalating out analysis of IT application issues as necessary to remediate issues in a proactive and reactive nature.
• Perform initial network/server diagnostics and troubleshooting to remediate detected/reported incidents. Escalate issues as required.
• Work with groups within IT Infrastructure and IT Applications in resolving global and focal problem issues.
• Prepare IT network and systems performance reports and operating statistics as directed by ITOC leadership.
• Maintain/update ITOC standard operating and escalation procedures, and other ITOC documentation as directed by leadership.
• Perform scheduled configuration changes and infrastructure support.
• Ability to follow documented processes.
• Responsibilities include issue isolation and remediation to ensure minimal mean downtime to repair.

Job Qualifications:

• Working knowledge of networking and security devices (e.g. routers, firewalls, intrusion detection).
• Experience with Windows 7,10,2003,2008,2012; Linux RedHat (RHEL).
• Working knowledge of IT network and systems management tools (experience with HP Network Node Manager, HP Operations Manager, HP Service Manager a plus).
• Ability to correlate problems with causes, and involve higher level technical personnel support personnel, as needed, for timely resolution of IT network and systems outages.
• Ability to compile operating data/statistics and prepare performance reports when requested.
• Ability to troubleshoot network / server issues based on received alerts or client input.
• Skills in troubleshooting and resolving problems with a large-scale IT distributed systems.
• Experience with Cisco hardware and configuration.

IT Skills:

• Familiarity with IT change management practices
• Experience with Microsoft Office suite
• Familiarity with ITOC/NOC practices

Interpersonal skills:

• Ability to work with internal IT clients of varying abilities
• Ability to handle high pressure situations
• Self-starting; willingness to take personal initiative
• Highly effective written and oral communication skills
• Strong customer service skills
• Demonstrated ability to work well in a team environment

Additional Requirements:

• This position may require emergency call-in during severe storm mobilization and electric system damage restoration.
• May require ability to work at night, off-hours, holidays, and weekends (on-call rotation).

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
Rangam strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies.Every day, we connect millions of people to new opportunities.