Software Engineer in Irving, TX

Description:

• Will primarily be focused on Conversational IVR.
• Conversational IVR is the next generational IVR to improve Customer experience with a human like conversation with the customer.
• It will allow customers to speak naturally to the application as if speaking to a human.
• Conversational IVR has the ability to 'know' what is going on with the customer at any particular moment in the customer journey.
• This includes linking the conversation to what we 'know' has happened in other channels and integrating with Analytics platforms to provide success/issues throughout conversations.
• Architect and Develop the Voice Portal suite of applications for Conversational, A.I, Agile and Cloud.
• Setup and configure the application servers with the third party products.
• Analyze and evaluate systems and results to drive business performance metrics and gain in-depth understanding of the customer behavior and system inefficiencies.

Required Skills:

• Experience with A.I based BOTs design, development and deployment (preferably Google Dialog Flow)
• Experience with Agile Methodologies and tools
• Experience with building & deploying enterprise application on cloud (preferably AWS).
• Setting up quick prototypes & solutions using freeware and 3rd party software.
• Application deployment using tools such as Jenkins, GIT STASH, RPM etc.
• Experience with Java, web servers, java script, Unix scripting languages
• Excellent written & verbal communication skills

Desired Skills:

• Good understanding of IVR technologies
• Very familiar with Databases
• Preferably a Masters degree in Computer Science

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