Customer Support Technician in Scottsdale, AZ

Customer Support Technician with high energy, motivation, and strong technical customer service skills.

• Provide assistance to our customers (via inbound call queue and customer support ticketing system)
• Perform add/change/delete requests in state of the art Hosted VoIP PBX platform (Broadworks)
• Provision new user service on IP phones (Polycom, Yealink, and Panasonic)
• Troubleshoot IP Phone registration, call quality, and call flow

Qualifications

• A positive customer service attitude
• Exposure to telecommunication hardware elements as well as software and platform components
• Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
• Working knowledge of LAN and WAN technologies is preferred
• Exposure to the basics of IP networking
• Pursuing relevant certifications in networking disciplines, example: Cisco Networking, Net +, A +, SIP
• Associates or better in Information Technology or related field

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
Rangam strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies.Every day, we connect millions of people to new opportunities.