HR Analyst in Syracuse, NY

Job Purpose:

Provide high quality of customer service to Client’s employees, retirees, and beneficiaries through effective customer management, development of efficient end-to-end processes, and in-depth expertise in master data, plans, programs, and vendors. Ensures the Master Data team performs effectively against Service Level Agreements. Improve the delivery of Master Data services by implementing process improvements, encouraging vendors to improve/enhance their service delivery, and development of Master Data plans and programs that are beneficial to Client and their employees, retirees, and beneficiaries.

Knowledge & Experience Requirements:

• Preferred four-year professional degree in Business or Human Resources
• Demonstrated proficiency with SAP and/or SuccessFactors.
• Technical, functional, and in-depth expertise in HR or Master Data plans, programs, and providers with at least 5-7 experience. Experience in an HR Contact Center or HR Shared services is preferred
• Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
• Ability to see multiple relationships between data, identifying causes of a situation
• Drives innovative solutions that improve the delivery of services to Employee Services’ customers
• Able to deliver high quality of customer service in a professional manner, especially when dealing with dissatisfied customers
• Good understanding of key business drivers and external commercial environment
• Proven ability to understand efficient and effective methods to delivering Master Data services and able to drive appropriate process improvements
• Ability to coach, provide feedback, motivate, and develop others in a direct manner that produces the necessary results
• Excellent verbal, written and listening skills
• Ability to maintain effectiveness and commitment when challenged by difficult situations
• Exceptional ability to partner with key stakeholders within a call center and outside of a call center to resolve issues and implement process improvements

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